Transparency Policy

Last Updated: June 30, 2024

Himared is committed to operating with openness and honesty in all aspects of its service. This Transparency Policy explains how we communicate our practices, make decisions that affect users, and handle information that matters to the people who use our platform.

1. Our Commitment to Transparency

We believe that users of our platform deserve clear, accurate, and timely information about how we operate. This includes how we collect and use data, how our services function, how we handle disputes, and how we make changes to our platform over time.

Transparency is not a one-time statement — it is an ongoing practice. We commit to updating this policy and related documentation whenever material changes occur in our operations.

2. How We Communicate With Users

We strive to communicate in plain language that is easy to understand. When we publish legal or policy documents, we aim to avoid unnecessary complexity. Key points are summarized wherever possible to ensure users can quickly grasp what matters most.

When significant changes are made to our Terms of Service, Privacy Policy, or other governing documents, we will notify affected users through appropriate channels before the changes take effect.

3. Data Practices

3.1 What We Collect

We collect only the data necessary to provide and improve our services. A full description of the categories of data we collect, the purposes for which it is used, and the legal basis for processing is available in our Privacy Policy.

3.2 How We Use Data

We do not sell personal data to third parties. We do not use personal data for purposes that are incompatible with the original purpose of collection. Where data is shared with third-party service providers, we ensure appropriate safeguards are in place.

3.3 Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in our Privacy Policy, or as required by applicable obligations. When data is no longer needed, it is securely deleted or anonymized.

4. Service Operations

4.1 Availability and Downtime

We aim to maintain reliable service availability. When planned maintenance is required, we will communicate the schedule in advance. In the event of unplanned outages, we will provide timely updates about the issue and expected resolution.

4.2 Algorithmic and Automated Systems

Where our platform uses automated systems to personalize content, make recommendations, or moderate submissions, we aim to describe how these systems work in general terms. We do not use fully automated systems to make decisions that have significant legal or similarly serious effects on users without human oversight.

4.3 Content Moderation

Our platform applies community standards and usage guidelines to maintain a safe and respectful learning environment. Decisions to remove content or restrict access are made according to clearly defined criteria outlined in our Terms of Service. Users who believe a moderation decision was made in error may submit an appeal through our designated review process.

5. Pricing and Billing

All fees, subscription terms, and billing cycles are disclosed clearly before a user completes a purchase. We do not apply hidden charges. If pricing changes, existing subscribers will be notified in advance of their next billing cycle with sufficient time to review or cancel their subscription.

Where promotional pricing or trial periods are offered, the terms and conditions of such offers are stated clearly at the point of sign-up.

6. Third-Party Relationships

Our platform may integrate third-party tools, services, or content. Where such integrations exist, we disclose them where relevant. We are not responsible for the privacy practices or content of third-party services, and we encourage users to review the policies of any third party whose services they access through our platform.

We do not accept undisclosed compensation in exchange for featuring, promoting, or ranking any content, instructor, or service on our platform. Any commercial relationships that may influence how content is presented will be disclosed appropriately.

7. Security Practices

We implement technical and organizational measures to protect user data and platform integrity. While we do not publish implementation-level security details that could create vulnerabilities, we are committed to disclosing material security incidents to affected users in a timely manner and providing guidance on steps users can take to protect themselves.

If you discover a potential security vulnerability in our platform, please report it to us at contact@himared.com. We commit to investigating all credible reports promptly.

8. Legal Requests and Government Inquiries

If we receive a legal demand, court order, or government request for user data, we will evaluate each request carefully. We will notify affected users of such requests where we are legally permitted to do so. We will not provide more information than is strictly required by the applicable demand.

We publish aggregate information about the volume and nature of legal requests we receive on a periodic basis where feasible and permitted.

9. Conflict of Interest

We maintain internal policies to identify and manage conflicts of interest. Decisions about platform features, content promotion, partnerships, and pricing are made on the basis of user benefit and business sustainability, not undisclosed personal or financial interests.

10. Feedback and Accountability

We welcome feedback about our transparency practices. If you believe we have failed to live up to the commitments stated in this policy, or if you have questions about how we operate, you can reach us at:

• Email: contact@himared.com
• Phone: +380977447777
• Address: Victory Ave, 119А, Chernihiv, Chernihiv Oblast, Ukraine, 14000

We will respond to transparency-related inquiries within a reasonable timeframe and will escalate concerns that cannot be resolved at the first point of contact.

11. Updates to This Policy

We may update this Transparency Policy from time to time to reflect changes in our operations, practices, or applicable requirements. When we make material changes, we will update the date at the top of this document and notify users through appropriate channels. Continued use of our platform after the effective date of any update constitutes acceptance of the revised policy.

We encourage users to review this policy periodically to stay informed about how we operate and our commitments to openness.